INDUSTRY.co.id - Jakarta – PT PT Telkom Indonesia (Persero) Tbk (Telkom) officially published Sustainability Report (SR) 2025 which confirms the company's commitment in integrating Environmental, Social, and Governance (ESG) principles into business strategy and company transformation. This report reflects TelkomGroup's concrete steps in building a foundation for sustainable growth amidst the ever-evolving digital industry dynamics.
As digital transformation accelerates and stakeholder expectations for responsible business practices increase, companies are not only required to create economic growth, but also ensure operational sustainability, environmental management, strengthening governance, and adding value to society.
Through the 2025 Sustainability Report, TelkomGroup displays various strategic achievements and initiatives that are in line with the TLKM 30 company transformation agenda. The agenda includes improving operational excellence, streamlining business portfolios, monetizing digital assets, and transforming into a more adaptive and competitive strategic holding company.
Telkom's Vice President of Sustainability, Gunawan Wasisto Ciptaning Andri, asserted that sustainability has become an integral part of the company's growth strategy. Business transformation is carried out to ensure the company is able to create long-term value for all stakeholders while strengthening business resilience in the midst of changing an increasingly dynamic industry landscape.
"For TelkomGroup, sustainability is not just a fulfillment of compliance aspects, but an integral part of the company's strategy in creating sustainable long-term growth while strengthening competitiveness in the digital era," said Gunawan.
ESG as a Foundation for Transformation and Growth
In the 2025 Sustainability Report, the implementation of ESG TelkomGroup was carried out through three main pillars, namely Save Our Planet, Empower Our People, and Elevate Our Business. The three pillars become the foundation of the company in creating economic value while having a positive impact on the environment and society.
Save Our Planet: Driving a Low-Carbon Transition and Sustainable Operations
Through the Save Our Planet pillar, TelkomGroup continues to strengthen various initiatives to support the transition to a low-carbon economy. Various efforts are made through emission management, improving energy efficiency, optimizing resource use, and developing a more environmentally friendly digital infrastructure, including green data centers.
As a digital telecommunications company, Telkom realizes that energy needs will continue to increase as digital services and data-based technology grow. Therefore, the company is committed to continuously improving operational efficiency while supporting national and global sustainability targets.
One of the important achievements in the 2025 Sustainability Report is the launch of the Climate Transition Plan for the first time. This initiative is a strategic milestone in strengthening the company's readiness to face the challenges of climate change while integrating climate risk management into long-term business planning.
Empower Our People: Developing Digital Talent and an Inclusive Culture
Through the Empower Our People pillar, TelkomGroup continues to invest in the development of human resources as a major factor in the success of the company's transformation.
By 2025, approximately 21% of managerial positions in TelkomGroup will be occupied by women, reflecting the company's commitment to promoting diversity and inclusive leadership. In addition, more than 20.2% of the company's talent has been in the digital talent category as part of efforts to increase competencies that are in line with the needs of the future digital industry.
TelkomGroup's commitment is also reflected through efforts to strengthen relationships with customers. This is shown through the increase in Net Promoter Score (NPS) which received the title of "Excellent", reflecting an improved level of customer satisfaction and loyalty.
On the economic empowerment side of the community, TelkomGroup continues to encourage the strengthening of the digital ecosystem through various business development programs. Throughout 2025, around 12.6% of UMKM builds succeeded in graduating and increasing their business independence through the use of digital technology and sustainable mentoring.
Elevate Our Business: Strengthening Digital Business Governance and Resilience
In the Elevate Our Business pillar, TelkomGroup continues to strengthen corporate governance, risk management, and compliance with increasingly complex regulations in the digital era. One of the strategic steps taken in 2025 is the establishment of the Legal & Compliance Directorate as part of strengthening the compliance and corporate governance functions. The presence of this directorate is expected to improve the effectiveness of risk management, regulatory compliance, data protection, and information security which are crucial aspects in the digital industry.
In addition, Telkom continues to strengthen its role as an enabler of the national digital ecosystem through the development of various strategic infrastructures, including data centers, fiber optic networks, telecommunication towers, and international connectivity. This effort is part of the company's strategy in answering the growing need for digital services, cloud computing, big data, and artificial intelligence-based technology (AI).
With the strengthening of digital infrastructure, talent development, increasingly solid corporate governance, as well as the implementation of low-carbon transition strategies, Telkom continues to take steps to realize sustainable growth and make a real contribution to the progress of Indonesia's digital economy.
